Shipping Policy
The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are delivered within 5 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be),the same is not refundable.
SHIPPING INFORMATION
• Korocraft utilizes reliable delivery partners for shipping.
• Our products are shipped to most regions in India only.
• Each product is insured during transit until it reaches you.
• Tracking details and carrier information for your order will be included in the shipment confirmation email.
• Orders cannot be redirected once dispatched.
Orders placed before 12 pm on a business day are typically shipped the same day, provided that card security checks are completed, payment is received, and stock availability is confirmed. Orders placed after 12 pm will be shipped the following business day. Orders received on Sundays or during holidays will be dispatched on the next working day, usually Monday. Please note that during busy periods, such as holidays, processing times and shipping delays may be longer, so we appreciate your patience.
Please be aware that we do not utilize Speed Post services, so orders cannot be shipped to PO boxes or military addresses unless a specific courier service is available. Deliveries to rural domestic addresses may require an additional day or more.
Korocraft partners with top courier companies for shipping your products. Generally, delivery times within India range from 48 to 72 hours (though this may vary during challenging circumstances). In the case of bulky items, parcels will be sent by surface (road) transport, taking 7 to 10 days unless the customer requests urgent delivery by air. However, unforeseen issues may cause delays in both air and surface shipments. These unexpected problems could include:
1. Inability to contact the customer.
2. Customer's phone number is inactive or unreachable.
3. Strikes in the city or by courier companies.
4. Natural disasters like earthquakes, floods, or droughts.
5. Government department raids.
6. Incidents occurring during transit.
SHIPPING RATES
• Free shipping is provided across India*.
SHIPPING TIME
• Shipping times depend on whether the item is in stock or made-to-order. The expected shipping date for each product is displayed on the product page.
• You will receive a tracking number and delivery details via email once your order ships.
• For more information on order status, contact our customer care team OR visit us at https://korocraft.com/order-history
TRACKING
After any parcel is dispatched, you will get an email containing the details related to your parcel. In case you have any questions, please visit us at https://korocraft.com/order-history