Applicable products are returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Korocraft website.
If you receive any applicable products that are defective, missing components or accessories, physically damaged, or not what was described on the product detail page on Korocraft, you can return them within the applicable return window on Order History.
CANCELLATION BEFORE SHIPMENT
In the case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
CANCELLATION AFTER SHIPMENT
In a case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse. The refund process may take 10-15 business days.
The processing of returns will only occur if:
- Order cancel within 7 days of delivery
- It has been established that the item was undamaged during your ownership;
- The merchandise and what was shipped to you are the same;
- The product must return in its original packaging (including the user manual, manufacturer's box, and all accessories included if any).
After we receive the product, we will offer a complete refund or replacement, as appropriate.
Refunds will be processed in 3-7 Business days.
PROCESS TO CANCEL OR RETURN THE ORDER
STEP 1 - Click on Sign In and login to your account using ur username and password
STEP 2 - Click on your name and goto your account section
STEP 3 - Click on Order details
STEP 4 - In your Order History list select your order and click Details
STEP 5 - Goto bottom of page you will find the COMMENT AND CANCEL section fill the details and send.
STEP 6 - Select CANCEL OR RETURN and submit the form.